Shipping policy

At Smake, we are committed to delivering your orders promptly and efficiently. Please review our shipping policy below.

Order Processing

  • Orders are processed within 1-2 business days.
  • Orders placed on weekends or holidays will be processed the next business day.
  • You will receive a confirmation email once your order has been shipped. The status of your order can be viewed via the order tracking page.

Shipping Rates and Delivery Estimates

  • For Male' Area: Delivery is free of charge for Hulhumale', Male' and boats/ferries/launches.
  • For islands: Delivery charges depends on the shipping method selected by the customer. The cost must be born by the customer. Please find more information below.

Shipping Methods

We use a variety of shipping methods to ship to islands:

  • Maldivian Air Cargo (Male'): Delivery to Maldivan Air Cargo terminal in Male' (Maafanu Bus Terminal) is free of charge. The fee from Maldivian must be borne by the customer.
  • Maldivian Air Cargo (Hulhule'): Delivery to Maldivan Air Cargo terminal in Hulhule' (Airport) is chargeable by MVR 100. The fee from Maldivian and MACL must be borne by the customer.
  • Boats/ferries/launches: Delivery to any boat is free of charge. The fee from the respective vessel must be borne by the customer.
  • Forwarding Services: Delivery to any forwarding service such other than redbox is chargeable by MVR 100. The fee from the respective forwarder must be borne by the customer. Delivery to Redbox from our side will be free of charge.
  • Others: If your preferred shipping method is not in this list, kindly contact us at info@smake.tech or on instagram for more information.

Order Tracking

  • Once your order has been shipped, you will receive a shipment confirmation email.
  • Order status can be tracked from our tracking page by entering your order ID and email or phone number.

Shipping Delays

  • While we strive to meet our delivery estimates, there may be circumstances beyond our control, such as cancelled flights, customs delays, or carrier issues, that may affect delivery times.
  • If your order is significantly delayed, we assure you that Smake will provide a compensation as a token of appreciation for your patience and understanding. This may be in the form of a free gift, a discount on the total price, or a voucher applicable for a future purchase.

Customs, Duties, and Taxes

  • All taxes are always included in our prices. There are no hidden fees from Smake.

Contact Us

If you have any questions about our shipping policy, please contact us at support@smake.tech